Our Returns, Refunds & Complaints Policy
Fresh Flowers Guarantee for Collier Row Customers
As your trusted local Collier Row florist, Flowers Collier Row is committed to delivering fresh, beautiful blooms to households and businesses in the area. We take immense pride in our reputation for quality and service, ensuring each arrangement leaves our shop at the peak of freshness. Our Fresh Flowers Guarantee ensures your flowers arrive looking vibrant and lasting beautifully for the intended display period.
Damaged-on-Arrival Policy
While we take great care in preparing and delivering your flower arrangements, on rare occasions, damage may occur in transit. If your flowers or gift arrive damaged, please contact us promptly with photographic evidence on the day of delivery. This helps us quickly assess the issue and offer you a swift resolution. Our team is dedicated to making things right with minimal inconvenience to you.
Freshness Window
We guarantee that all flowers delivered by Flowers Collier Row will remain fresh and in displayable condition for a minimum of 5 days from the date of receipt, provided you follow our care instructions. Proper trimming, clean water, and placement away from heat sources help prolong your flowers’ lifespan. If you notice your flowers fading or deteriorating before this window and have cared for them as recommended, please let us know—your satisfaction is our priority.
Refunds and Replacements
Customer happiness is at the heart of what we do. If your item arrives damaged, or if you are unhappy with the freshness of your flowers within our guaranteed window, you will be offered two options in most cases:
- Replacement: We can arrange for a replacement bouquet or floral gift, delivered at no extra charge as soon as possible.
- Refund: Alternatively, you may opt for a full or partial refund back to your original payment method, depending on the nature of the issue.
Every claim is processed individually—please provide your order details and photographs when you contact us to help us resolve your concern swiftly and conveniently.
Complaints Process
Flowers Collier Row strives for complete customer satisfaction in all our arrangements and services. If you are disappointed for any reason, or if we have not met your expectations, please follow these steps:
- Contact us as soon as possible after delivery to explain your concern. Please have your order reference ready.
- Provide details and, where needed, photographs of the issue.
- Our team will investigate and aim to respond within two working days, offering a resolution such as a replacement, refund, or another mutually agreeable solution.
We welcome all feedback and take complaints seriously, using your insights to enhance our products and service for all Collier Row customers, both households and businesses.
Your Trusted Collier Row Florist
Thank you for choosing Flowers Collier Row. As a local florist serving the Collier Row community, we stand behind every arrangement with pride. Our Fresh Flowers Guarantee, generous returns and refund policies, and responsive complaints process are just some of the ways we put your satisfaction first. If you need any assistance or want to share feedback, our friendly team is here to help.
