Online Flower Delivery in Collier Row - Customer Terms & Conditions Explained

Flowers Collier Row Online Purchase Terms and Conditions

Introduction

Welcome to Flowers Collier Row. The following Terms & Conditions govern all orders placed through our online platform for flower delivery in Collier Row and the surrounding areas. By placing an order with us, you confirm your acceptance of these terms. Please review this document carefully before making a purchase, as it details important information regarding your rights, our obligations, and the legal agreement between us.

Scope and Applicability

These Terms & Conditions apply to every customer placing an order for flowers or related products via the Flowers Collier Row website. They cover all online trade for flower delivery services within Collier Row and its surrounding localities. By accessing or using our website and ordering services, you agree to be bound by the version of these terms published at the time of your purchase. We reserve the right to amend these Terms & Conditions at any time without prior notice, and continued use of our services will signify your agreement to the latest version.

Order Process

To order flowers online for delivery in Collier Row or neighbouring areas, simply browse through our flower ranges, add the desired items to your shopping basket, and proceed to the online checkout. Each step of the order process will be clearly laid out on our website, allowing the opportunity to check and amend your order before completion. When you confirm an order and submit payment details, you are making an offer to purchase the products. An order confirmation will be issued via our website and/or SMS as acknowledgment of your order.

Acceptance of your order and completion of the contract between us occurs when we send you a dispatch confirmation. Should we be unable to fulfil your order (e.g., due to stock unavailability, problems with payment, or unfavourable delivery conditions), we will notify you as soon as possible and offer alternatives or a full refund, as appropriate.

Product Description and Substitutions

All flower arrangements, bouquets, and accessories are subject to availability. While we strive for accuracy in our online photographs and descriptions, natural variations in colour, size, and shape should be expected. If a particular flower or product is unavailable, we reserve the right to substitute with a similar item of equal or greater quality and value, ensuring the overall appearance and theme of your chosen arrangement is maintained. You will be notified of any significant substitutions before dispatch.

Pricing and Payment

All product prices are stated in pounds sterling and include Value Added Tax (VAT) at the prevailing rate unless stated otherwise. Delivery charges will be clearly set out at checkout, with any applicable surcharges for specific areas outside Collier Row. We take care to ensure prices displayed are accurate; in the unlikely event of a pricing error, we are not obliged to honour orders at the incorrect price and will instead contact you to confirm if you wish to proceed at the correct price.

Payment for all orders must be made in full at the time of ordering. We accept major debit and credit cards, as well as alternative online payment methods listed at checkout. All transactions are processed securely, and no payment information is stored on our servers beyond what is necessary to process your order. If your payment is declined or otherwise problematic, your order will not be confirmed, and we will notify you accordingly.

Delivery Service

We deliver flowers throughout Collier Row and neighbouring regions as listed on our website. Delivery options, including same-day or next-day delivery, will be subject to availability and cut-off times disclosed at checkout. Delivery dates and times are approximate and not guaranteed, but we will make every reasonable effort to meet your selected delivery window.

It is your responsibility to provide correct delivery details, including recipient’s name, address, and contact number. We cannot accept liability for failed or delayed deliveries due to incorrect or incomplete information. If the recipient is unavailable, we will attempt to leave the flowers with a neighbour, in a safe location, or redeliver at a later agreed date, leaving a notification as appropriate. Further delivery attempts may incur additional charges.

Order Amendments and Cancellations

You may amend or cancel your order with no penalty provided you notify us at least 24 hours before the scheduled delivery date. Requests made after this period may not be feasible, given the perishable nature of flowers and the preparation required. To amend or cancel an order, please use the contact options stated on our website, referencing your order details.

If you request cancellation in time, we will process a full refund to your original payment method. In cases where special order items or personalised arrangements are prepared or dispatched before your cancellation request, we reserve the right to withhold a portion of the refund to cover incurred costs. Refunds will be processed promptly and within a maximum of 14 days of confirmation of cancellation.

Returns and Refunds

Due to the highly perishable nature of flowers, we do not generally accept returns except in cases where goods are faulty, damaged on arrival, or do not match the description provided at point of sale. If you are not satisfied with your order, please notify us within 24 hours of receipt, providing photographic evidence if possible. Where we find the complaint to be justified, we will, at our discretion, provide a replacement, partial refund, or a full refund.

We are unable to accept returns or issue refunds where delivery has been attempted, and the recipient is unavailable for an extended period, resulting in product deterioration.

Liability and Disclaimer

We aim to deliver high-quality flowers and customer service to every customer in Collier Row and surrounding areas. However, we shall not be liable for any delay or failure to deliver products due to circumstances beyond our reasonable control, including (but not limited to) adverse weather, public unrest, transport disruptions, or payment processing failures.

Our total liability to you for any losses or damages arising from your use of our website or purchase of goods is limited to the total amount paid for the products in question. We do not exclude or limit liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which may not be limited or excluded under applicable law.

Nothing in these Terms & Conditions affects your statutory rights as a consumer under UK law. Flowers Collier Row shall not be liable for indirect, incidental, or consequential damages resulting from the use of our site or services.

Data Protection and Privacy

For the purposes of processing your order, we will collect and store necessary personal data such as your name, contact details, and delivery address. We are committed to safeguarding your privacy and handling your data in accordance with all relevant data protection statutes in the UK. Please refer to our separate Privacy Policy for full details on how your personal information is handled and your rights in respect of your data.

Intellectual Property

All content, images, and trademarks on the Flowers Collier Row website remain the intellectual property of Flowers Collier Row or our licensors. You may not reproduce, duplicate, or commercially exploit any material from our site without express written permission.

Governing Law and Jurisdiction

These Terms & Conditions, and any dispute or claim arising from or in connection with them (including non-contractual disputes), are governed by and construed in accordance with the laws of England and Wales. By placing an order with Flowers Collier Row, you submit to the exclusive jurisdiction of the English courts in all matters pertaining to these Terms.

Should any provision of these Terms & Conditions be deemed invalid or unenforceable by a competent authority, the remaining provisions will continue in full force and effect.

General Notes

Flowers Collier Row provides local online flower delivery to customers throughout Collier Row and the surrounding localities. These Terms & Conditions apply equally to all customers in these areas, regardless of the delivery method selected. For any queries regarding these Terms & Conditions, please contact us via the details listed on our website.

Thank you for choosing Flowers Collier Row for your online flower delivery needs in Collier Row and nearby regions. We look forward to serving you.